The Art of Getting Payment by Roger Knowles

This is presented as a full-day workshop. It is conducted in-house where required (in which event, it is possible to customise it for the client’s business and address specific problems) or at public presentations, which take place in South Africa’s major cities on a regular basis.

Each attendee is given a workbook, including specimen letters, a settlement agreement and other useful documents.

WHO WILL BENEFIT FROM ATTENDING THIS COURSE?

• Financial Managers;


• Credit Controllers;


• Business Owners;


• Any employee charged with the recovery of debts.

COURSE CONTENT

• The Myths of debt collecting: Have some of the myths surrounding debt collection shattered;


• Why are debtors not paying? "Every person you do business with is a potential bad debt" Discuss the reasons for your debtor's non-payment or slow payment. Secure the assistance of others within your organisation. Co-operation must be one of your objectives.


• This program also covers: The transaction process - where are the important points?

1. The Debt Recovery Rules


2. Som basic knowledge and skills such as, communicating with debtors and charging interest


3. The Cash Recovery Plan - CRP elements and execution


4. Specific Topics such as incentives, reminders and telechasing!


5. The Settlement


6. To Sue or Not to Sue?


7. Selecting a Lawyer


8. Communicating with lawyers, saving money


9. Assessment and Action Plan


10. Legal Aspects - procedures and tips

• What are the functions of a Credit Department? If you do not have a credit department, who does these things, in your company? The various functions discussed;


• The Transaction Process: This reflects the relationship with your customers. Identifying those people in your businesses that participate in each of the aspects of the relationship and working with them. How this empowers you! Analyse all stages of the transaction process, and various documents used at each stage. (In-house trainings include discussion of your particular documents.);


• Rules for collecting debt: 10 critical rules for debt collection discussed;


• Interest: How many companies charge interest on accounts? When? At what rate may interest be charged? Those who do not charge interest, why not? Discuss the reasons and benefits of charging interest;


• The Cash Recovery Plan: The biggest single element in speeding up recovery. The system is explained and benefits discussed;
• Non-litigious Collection Tactics: Incentives, reminders, telephone collection. Each discussed in detail;
• Discussing Settlement: Tips on discussing settlement with you client, in person and over the phone. Critical elements of a 'Payment Agreement'. Collecting via third parties such as Tracing Agents and Collection Agents to name a few;
• Assessment and Action Plan: Discussion of your objectives, your plan, defining steps that need to be taken to improve recovery of debts at your company. Documents that should be prepared / ecompleted etc.

The Next Public Courses:

Our next public course will be running twice in Cape Town in September, the details are below:

Dates: 1 October 2009

Time: 08:30 - 16:30

Venue: The Palm House, Cape Town

Investment: R1 750.00 + VAT per person (the fee includes all learning material, refreshments, lunch and a copy of the book "Debt Collection By Telephone")

Booking is essential as seats are limited to 20. For more information or to request a booking form, please contact us on +27 31 309 2433 or email roger@rogerk.co.za.